Política de reembolso

At DivineLy Crowned Elegance, we take great care in preparing and fulfilling every order. Because many of our products may be created, printed, or prepared specifically for your order, ALL SALES ARE FINAL.

We do not accept returns, exchanges, or issue refunds due to change of mind, ordering the incorrect size or item, or other circumstances unrelated to an error on our part.

Damaged or Incorrect Items

We will gladly assist you if:

-Your item arrives damaged.

-You receive an incorrect item due to an error made by DivineLy Crowned Elegance.

-Your order contains a manufacturing or fulfillment defect attributable to us.

If there is an issue with your order, please contact us promptly after delivery and provide your order number, a description of the issue, and clear photos of the item and packaging so that we can review your request.

Once the issue has been reviewed and approved, we may provide an appropriate resolution, such as a replacement or refund, depending on the circumstances.

Shipping Damage

Please retain the damaged item and all original packaging until your claim has been reviewed. Photos of the packaging and damaged merchandise may be required to process your request.

Please Review Your Order Carefully.

Customers are responsible for reviewing all product details, sizes, colors, quantities, personalization, and shipping information before completing an order.

By completing your purchase with DivineLy Crowned Elegance, you acknowledge and agree to our All Sales Are Final policy, except when an item arrives damaged or an error was made on our part.

Thank you for shopping with DivineLy Crowned Elegance. We truly appreciate your business!

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.